 FREQUENTLY
ASKED QUESTIONS
1. What are the advantages of purchasing a website
template?
The major advantage is price: You get a high quality
design for just $20-$70. You don't have to hire a web designer or web
design studio. Second advantage is time frame: It usually takes 5-15
days for a good designer to produce a web page of such quality.
2. What do I receive when I order a template?
After you complete the payment via our secure form,
then you will receive a confirmation email with link(s) to download
.zip(s). The .zip file(s) contains the following: PSD file(s), HTML
file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive.
Windows users may visit www.HotScripts.com
or www.WinZip.com.
Mac users may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML
formats. Fonts are included with Photoshop file. In most templates HTML
is compatible with Adobe GoLive, Macromedia Dreamweaver and Microsoft
Frontpage.
4. What am I allowed and not allowed to do with
the templates?
You may:
• Build a website using the template in any way you
like.
You may not:
• Resell or redistribute templates (like we do).
• Claim intellectual or exclusive ownership to any
of our products, modified or unmodified. All products are property of
content providing companies and individuals.
• Make more than one project using the same template
(you have to purchase the same template once more in order to make another
project with the same design)
5. What is the difference between unique and non-unique
purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can
buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last
person to buy this template. After an exclusive purchase occurs the
template is being permanently removed from the sales directory and will
never be available to other customers again. Only you and people who
bought the template before you will own it.
6. Is it reasonable to make unique purchase of template
that was already purchased before?
Yes. Because there is very small chance that you will
find the same design on the net. There are more than 3,000,000,000 webpages
online now according to statistics on www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee
without any additional charges. After purchasing you may use the template
as many times as you need for one website.
8. Is it possible for me to pay one price and have
access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check.
Is that possible?
Please use MoneyBookers payment option. They accept
payments by check
10. Is there any return policy?
Since our company is offering non-tangible irrevocable
goods we do not issue refunds after the product is shipped, which you
are responsible for understanding upon purchasing any article at our
site. Please make sure that you've carefully read 'sources available'
section. We only make exceptions with this rule when the product appears
to be not-as-described on a case by case basis in agreement of the parties
concerned. The deadline for any refund claim is one week after the delivery
date.
11. I ordered a template but haven't received the
download information.
In this case please contact our Billing Department
via support chat
or e-mail (billing@template-help.com).
12. I was billed twice. I received 2 emails from
merchant
Make sure that these charges have different order IDs.
If it is so, contact our billing department.
13. Is it possible to reactivate my download link
if it was deactivated after 3 days?
Yes. Please contact our billing department and they
will reactivate your link.
14. I would like to purchase a template, but it
is not available on the site anymore.
The template has been sold out for exclusive price.
Look for similar templates in our collection!
15. How can I modify a template to suit my particular
website?
Please visit our Help
Center Section to get detailed information.
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible
with Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage. Please
check the 'sources available' field in the template preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics
editing package. You can find more info about Photoshop and download
a free trial version at Adobe website.
18. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
19. How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated
part of the template. Please visit the site of the developer: http://www.macromedia.com/software/
20. When I try to open the flash fla file, I get
an error Unexpected file format.
This means that .fla file is incompatible with your
Flash version. Please install Flash MX to edit this file or get in touch
with our support personnel to have the file converted to appropriate
version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia
FlashTM
22. Can I change the pictures on the flash animated
website and put my own pictures instead?
Yes, you can.
23. What is the best place to find photos/images
for modification of my template?
We recommend you to purchase images from www.gettyimages.com.
24. I was wondering if you could give me the contact
info for a particular designer?
Sorry, our corporate policy prohibits direct contacts
with contractually oblidged designers.
25. Is it possible to use your templates to develop
websites for my customers?
Yes. It is perfect for designers who want to offer
their customers a high-quality design and also save time and money.
Mind that when you purchase the template with oridnary or exclusive
licence you're entitled to create only one project (one domain name).
26. Can I put low resolution thumbnails of templates
on my website for my clients to choose designs?
Yes, of course.
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